Shipping & Returns

Free Shipping within Australia, Canada, New Zealand, United Kingdom & United States

All prices you see on the paintings are inclusive of shipping costs and no additional payment is required. The exception to this is with prints if you reside overseas. Shipping of prints is free within Australia, but postage costs are additional if you reside in another country.

After you order you will receive a confirmation. Your order will be confirmed from marcpoisson.com normally within 24 hours and your oil paintings will normally be dispatched within 3 business days. For Limited Edition prints and other products, times may vary and will be listed in the product listings.

All items valued at more than $50AU are insured against loss and damage during transit.

Items originating in Australia such as paintings and most prints and gift products are either shipped via Australia Post or Pack and Send couriers.

Can I track my order?

A global network of shipping services are used as local postal services within some countries to get your order to your doorstep as soon as possible. All attempt is made to ensure products are available to purchase from any particular country only if tracking can be provided.

Items lost in Transit

When an item with tracking is verified lost in transit, where possible, a replacement will be issued. If the item can not be resupplied a full refund including shipping will be refunded.

Where does my order ship from?

All oil paintings and Limited Edition prints and some other products are shipped directly from the artist.

Taxes & Custom Charges

Standard taxes such as GST or Vat are included in the total price displayed on the product page. Customs tax is impossible to determine for all countries and you may be required to pay customs tax on orders over a certain amount.

Returns & Exchanges

If your item should arrive damaged or defective, please contact me ASAP so that the issue can be resolved. Don’t return the product without contacting me first via the contact form, quoting order number, explaining clearly what the issue is and I will contact you as soon as possible. Please take photographs of any defective or damaged product so a replacement can be issued by the artist. If a product can not be resupplied a full refund including shipping cost will be given.

Any non-defective oil paintings or Limited Edition prints sent directly from myself, including oil paintings and prints can be returned if I am contacted within 7 days of receipt of them at the purchases cost.

Condition of Returns

Buyers are responsible for return postage or courier costs when returning original oil paintings and Limited Edition Prints because of change of mind. If the item is not returned in its original condition, the buyer is responsible for any loss in value.